CUSTOMER CARE

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What You Need to Know

We founded Rae Sterling with one principle in mind - providing an incredible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies below and don’t hesitate to contact us if you have any questions or require further information.

Shipping Policies | Turn Around Time | Return Policies

Once shipment leaves Rae Sterling facility, Rae Sterling is no longer responsible for damages to product or failure by mail carrier to deliver product. A claim may be opened with FedEx should shipment arrive damaged or fail to arrive. Our products under quality check before being placed with our shipping service and are packaged to meet the high standards we hold. We accept exchanges for store credit only. Turn around time for shipments are 2-3 business days. By placing the order you agree to all terms and conditions stated here.