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Returns are not guaranteed accepted or refunded. Please leave a detailed description as to why you are returning your product. We are not responsible for wrong size ordered or damaged products. The product may vary from description or photo due to distributor batching. Returns and refunds are given due to wrong product being received. To be eligible for return the product must be unused and in the same condition that you received it as well as in the original packaging. To accept your return we require a receipt or proof of purchase. Do not return products without instructions from Rae Sterling first. If refund is applicable it may take up to a week to see it on your source of purchase. We will not accept return that exceed 30 days from order date. Items that are on sale are non refundable. Exchanges are not accepted. Shipping may take up to 6 days before it is shipped due to product batching. We are not responsible to inaccurate shipping input.